Only fully paid orders are eligible for shipping. Pre-booking orders will not be shipped.
Order placed will be shipped in 10 working days.
If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care +91 7760032304 or Contact us, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per the India Tax Regulations. Service request can be raised by dropping a mail to firstname.lastname@example.org
The service request raised will be answered within 15 days of the request. The response will be shared over the email.
All items are delivered with a standard warranty of minimum 15 days (unless otherwise specified on the product page) to protect the customers from any manufacturing defect. If you have any problems with your order, please notify us within this duration from the date of shipment of any defective product. You agree to pay for the return shipping on exchanges and returns and we will reimburse this cost upon verification of a defect with the product. We will replace or repair the damaged products at free of cost with shipping prepaid by us. In case, we do not have the product in stock to provide a replacement, we will issue a 100% refund. Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way.
To the product need to be exchanged, firstly, please send the photos of damaged products to us. We will estimate the damages then decide the best way to exchange or return the product.If the particular item is not in stock to replace, we will provide a full refund.
We guarantee to provide accurate descriptions and high-quality products as mentioned on the website. In order to protect customers from shipping damage, item mismatch or parts missing, etc., we are providing 5 days time (From the date of order delivery) to report the complaint by going to my account section and then to your order, then you will find option for Request Refund. Our technical team will verify the submitted details visually and will issue an RMA number to return the material. Once we received the product our experts will verify the issue reported and will send the replacement items to the customer shipping cost prepaid by us. In case, we do not have the product in stock to provide replacement, we will issue 100% refund. Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way. Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without a valid reason. EUPHOTIC LABS PVT LTD reserves the right to take the final decision on all refund requests.
Changing or Canceling An Order
Need change something about your order or just want it canceled? You can ask us (by Email Only ) to change the items on your order, update an address or payment method, or just cancel it. Customer Service will get back to you by email within one business day regarding your request. Only orders that are still in status “Pending” or “Payment Verification” can be altered or canceled. If your order has already moved to a different status, you won’t be able to alter it or cancel it. In some cases, Order cancellation may attract 5% bank charges depending on the payment methods used by customers. (It is because most payment gateway providers collect their commission even though the order canceled and refunded.).Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without a valid reason. EUPHOTIC LABS PVT LTD reserves the right to take the final decision on all refund requests.
Once we confirmed the faulty item cannot be repairable by the customer or by Remote Desktop (Team Viewer), we will issue the RMA Number, which you have to meantion clearly on Shipping boxes. Do not write anything on the merchandise packaging (Product package). Defective unused merchandise will be replaced within 2 days of receipt. All returns must include a copy of the original packing list that came with your shipment.
Limits Of Responsibility
We accept no responsibility for the improper installation of our products. Electrical polarity must be properly observed in hooking up electrical components.